Zoom Registration Email Delivery Issue

Hi @cnptribe 

Good question.

Please post screenshots with how your Zap steps are configured to help us have more context.

Thanks @Troy Tessalone  I have included the steps below:

Hi there @cnptribe,

I’m jumping in to see if I can help!

Before we dig deeper, could you please double-check your email notifications settings in Zoom and ensure that it’s set to “Enabled”. More about these here:

• https://support.zoom.us/hc/en-us/articles/203686335-Customizing-webinar-email-settings#h_a007cbba-4bc7-436e-b61f-8e8a685ebf77
• https://support.zoom.us/hc/en-us/articles/12546370693389

Please keep us posted! 😊

Hi @ken.a yes, I made sure to turn on send emails upon registration in Zoom. I should note, this is for a Zoom meeting not a webinar. See the screenshot. I also tested if they email gets delivered if I register in Zoom, and it does get sent and delivered. The emails that come in through Zapier, however do not.

Thanks for the update @cnptribe!

Could you please try these for me?

1. Turn off your Zap.
2. Delete your current Zoom connection here: https://zapier.com/app/connections/zoom
3. Add a new Zoom connection.
4. Head to your Zap, and use the newly added connection.
5. Republish the Zap.
6. Trigger the Zap while it’s published.
7. Check if it’ll send a confirmation email.

Please let me know if that worked for you. Please keep us updated.

I am having the exact same issue, Zap works, passes all details across to Zoom, registers in zoom but does not send the confirmation email.

Also the same is can register directly in zoom and the confirmation email is sent - So the Zoom side is set up correctly.

Was there a resolution for this? I have tried all of the options in this thread to no avail.

Hi @Blair in Aus,

Unfortunately, I have exhausted my resources regarding this issue. I’d recommend reaching out to our Support Team so that they can take a closer look at the Zap and its logs to determine the cause of this issue.

You can reach our Support Team here: https://zapier.com/app/get-help

I appreciate your patience and understanding.

Any luck on this? Just submitted a request but have had no luck for hours trying to resolve this issue...

Hey folks! 👋

​@jdlsoft - I had a look on this end and it seems you were using the Create Meeting (Zoom) action and were able to resolve this using the suggestion from the Support team of adding a Send Email type of action to send out the email confirmations via the Zap. Yay! 🎉

​@cnptribe and ​@Blair in Aus - were you able to get the emails confirmations sent in the end?