Zoho Writer seems to have a new version. I have tried to update in Zapier without success. I keep verifying my account and but keep getting the error message: “This auth is expired. Please reconnect it here.”
Does anyone have the same issue?
Userlevel 7
+14
- Certified Zapier Expert
- 24392 replies
-
22 November 2023
Hi
Good question.
Try this tip:
Userlevel 7
+11
- Community Manager
- 4714 replies
-
30 November 2023
Hi there
I spotted that you also reached out to our Support team who recently got back to you with some suggestions. Not sure if you’ve had a chance to give those a try yet but thought I’d share the key details from their message here for anyone following this thread that might be having similar issues:
“It seems like you're doing everything correctly, yet the connection still isn't working as expected.
I appreciate your patience while we troubleshoot this issue. At this point, I recommend clearing your browser cache and trying again. Sometimes, stale data can cause issues during the authentication process. Here are instructions on how to do this in various browsers:
1. Google Chrome
2. Firefox
3. Internet Explorer
4. Safari
If clearing your cache doesn't work, could you try using a different browser or private/incognito window? Sometimes, browser extensions can interfere with the authentication process.
I also noticed that there's an update needed on the app so I suggest updating it as well.”
Keen to ensure you’re all set so pleased do let us know whether you’re able to get this solved with the Support team’s help! 🙂
Reply
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.