Hi ​@John_i1 
Some Zap app triggers only return up to 3 representative records to use to configure the Zap action steps.

Try these options:

https://help.zapier.com/hc/en-us/articles/33561391372429-Modify-test-records-in-Zaps

https://help.zapier.com/hc/en-us/articles/35632951078029-Use-previous-Zap-runs-as-trigger-test-records

Hi Troy, 

Thanks for your reply. I've tried several approaches, including re-creating the zip file. However, it keeps displaying three old records, and I'm not sure why. I'm stuck at the moment.!--endfragment>!--startfragment>

​@John_i1 

Try turning the Zap ON and testing live.

Then check your Zap Runs history details to see the DATA IN/OUT for each step to help you trace the data flow and troubleshoot: https://zapier.com/app/history/

How to use Zap Runs as a Zap trigger example record to configure your Zap action steps:

https://help.zapier.com/hc/en-us/articles/35632951078029-Use-previous-Zap-runs-as-trigger-test-records

Hey ​@John_i1, just checking in—did Troy’s suggestions help to get things sorted? 

Want to make sure you’re all set so please let us know if you still need any help!

Hi there, 

Sorry for the late reply. I have tried several approaches but still encounter the same issue. Only three old records appear in the list, regardless of what I do. For example, I created new items for the upcoming sprint—Item A, Item B, Item C, and Item D. And set up a separate Zap for each, as they’re assigned to different users in HubStaff. However, the item list in Zap consistently shows only the first three: A, B, and C. Item D doesn’t appear at all. Do you have any suggestions? I would really appreciate your help. 

I have also attached the screenshot as reference. 

No worries, ​@John_i1! Hmm, looks like only three loading might be the expected behavior here:


Are you able to use one of those three test records to set up the rest of the Zap?

If not and there’s other values you’d like to use for testing purposes you can create a modified test record and change the values. For example:

You can learn more about that here: Modify test records.

That will allow you to test with specific values that weren’t in the existing test records. Do you think that approach could work or is there a missing field that you were hoping to have available in a different test record?

Hi there,

Thanks for your reply. 
 

Actually, I just want to set up a very simple integration: when I add a new item in Zoho Sprints, a corresponding task-to-do should be created in HubStaff. I'm fine with triggering it manually if there's no automated way.

The issue is that the new items I’ve added in Zoho Sprints aren’t appearing in Zap at all.

For example, I created four items in Zoho Sprints:

• Item 1 – assigned to User A
• Item 2 – assigned to User B
• Item 3 – assigned to User C
• Item 4 – assigned to User D

I have created a separate Zap for each item since they’re assigned to different users. The problem is, Zap consistently shows only Items 1, 2, and 3. Item 4 doesn’t appear in the list, so I can’t select it, assign it to User D, or trigger the integration. I don't make any modifications to the items after creating them. It is simple as that. 

I would truly appreciate your help with this.

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Hi ​@John_i1,

To troubleshoot why Item four isn't appearing in your Zap from Zoho Sprints, verify that the trigger setup is correctly configured and doesn't exclude it through filters. Try refreshing the data in Zapier, check if your account has the necessary permissions, and review the item's details for inconsistencies. Testing with a new item can help isolate the issue, and if the problem continues, reaching out to Zapier Support may provide more profound insight.

Let us know if you need further assistance. We're here to help.