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Zoho CRM Update Error: the id given seems to be invalid


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I’ve built a Zap linking on24 to our Zoho CRM - the issue is with the Zoho CRM side I believe

I have a ‘Find Module Entry’ component which finds a given record in my table. Testing this works perfectly and returns the ID in question. I can also see this ID in the actual data table itself in Zoho CRM. This is an auto increment key field ID (17).

However, when linking this to a ‘success’ output and joining an ‘Update Module Entry’ component, when testing the update I get the error:

Failed to create a module entry in Zoho CRM

Unable to update entry in module: {TABLE_NAME }. Error : the id given seems to be invalid

I can see that the value of 17 has been correctly passed to this component. I have also manually tested it by putting in the value 17 (rather than linking from the previous component) and it still errors

Any thoughts? I am easily able to successfully create rows in this table. I am wondering if there is any Zoho CRM oddness regarding the fact that it is an auto increment key ID and so it works in a slightly different way to a ‘standard’ zoho table (which would have a text key)


 

Best answer by tessnewman

Interestingly this problem has gone away when using the the ‘Create or Update Module Entry’ version of this component instead, which is the solution I used

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4 replies

Troy Tessalone
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Hi ​@tessnewman 

Help us have more info by posting these screenshots:

  • the encountered error on the Zap step
  • how your Zap steps are outlined and configured in EDIT mode with the field mappings visible

JammerS
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  • Zapier Staff
  • 2188 replies
  • February 10, 2025

Hi ​@tessnewman,
 
We just wanted to see how everything is going with your Zap. Feel free to reach out if you need further assistance with your Zap. We're glad to address any concerns and assist you.
 
We're looking forward to your response.


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  • Author
  • Beginner
  • 1 reply
  • Answer
  • February 10, 2025

Interestingly this problem has gone away when using the the ‘Create or Update Module Entry’ version of this component instead, which is the solution I used


JammerS
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  • Zapier Staff
  • 2188 replies
  • February 11, 2025

Wow! Thank you for confirming that your resolution got the Zap running. This will significantly help our Community members to have as a reference for the same issue.