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Zoho CRM error: Unable to create entry in module: Leads. Error: duplicate data. Detail: api_name Phone, id

  • 14 February 2023
  • 1 reply
  • 165 views

Userlevel 1

Hi everyone, 
Good morning. 

I’m having a problem with a connection between Facebook Lead Ads > Zoho CRM. The Zap was working correctly, but now I’m getting the error message below:
 

 

Does anybody know how can I fix that?
Thanks!

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Best answer by Danvers 14 February 2023, 11:17

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1 reply

Userlevel 7
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Hi @teonetto, welcome to the Community!

This type of error happens if you’re trying to add data to Zoho that already exists (eg adding a contact that’s already in the CRM). 

In this case, you can use the Create/Update Module entry action, which will either create or update a new entry depending on the existing data so that the existing module entry can be updated instead of trying to create a duplicate.

 

​I hope that's clear, please let us know if you have any questions!