Zoho Books error: The app returned "xyz" already exists. Please specify a different name.".

  • 27 June 2023
  • 1 reply

morning all!

I am a dogminder and have linked by JotForm booking form to create a new client in ZohoBooks when they sign up their pooch. 

this is a small town so I might already have the client signed up to one of my classes (I teach Italian too)

I get this message:


The app returned "The customer “Name Surname" already exists. Please specify a different name.". 


(I have removed the client name and surname)


I thought I have the option to add the client name and surname only if not already present in ZohoBooks. Is this possible?



1 reply

Userlevel 7
Badge +14

Hi @Resi 

Good question.

To help us have more context about your Zap, please post detailed screenshots with how your Zap steps are configured, thanks.