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Answer

Zendesk error: Authentication failed: Unable to get a value when looking for "meta". Is it empty or missing?

  • May 22, 2023
  • 3 replies
  • 168 views
fmp23

Hi. When trying to reconnect an App (Zendesk) I get the error below. I found an old post in this community saying they fixed it by using the correct email address. In my case, the email il 10000% correct. I’m really not sure what the issue is

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We hit an error adding your new account

authentication failed: Unable to get a value when looking for "meta". Is it empty or missing?

  1. Make sure you click "Allow" or "Accept" on the permission popup
  2. Double check your Account has the correct permissions
  3. Check out our help docs for more information

Best answer by fmp23

I managed to resolve! The issue was with the Account name not being correct. Thank you

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

chanelle
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  • chanelleZapier Staff
  • Zapier Staff
  • May 22, 2023

@fmp23 Hey there! Can you please upload a screenshot of both your Zap set up (in similar fashion to the screenshot below) as well as the error message you received? This will give us a great starting point on diagnosing the issue. Looking forward to hearing back! 

 

fmp23
  • fmp23
  • Author
  • New
  • Answer
  • May 23, 2023

I managed to resolve! The issue was with the Account name not being correct. Thank you

christina.d
Forum|alt.badge.img+9
  • christina.dZapier Staff
  • Zapier Staff
  • May 23, 2023

Ah, gotcha! Thanks for coming back around to update us. Always appreciated. 🤗

Happy zapping! ⚡️

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