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Question

Zaps don't generate messages to the Google Chat standalone Windows app

A

I have a simple Zap that reads a Google Calendar and sends a reminder message before meetings.

The Zap sends messages correctly to the version of Google Chat that’s built into Gmail but no messages are recieved on the standalone Google Chat app (Windows 11). Normally, chats are received simultanously on both.

I’m looking for a solution to either:

  1. Send to both standalone and built-in version at the same time
  2. Send just to the standalone version

 

Thanks for any pointers.

 

Did this topic help you find an answer to your question?

2 replies

ken.a
Forum|alt.badge.img+6
  • ken.aZapier Staff
  • Zapier Staff
  • 6466 replies
  • August 30, 2024

Hi there @AssafEO,

Welcome to the Community! 🎉

Before we dig deeper into this, could you please provide a loom.com video of this behavior? This will help me look closer at the issue you’re running into.

Thank you!

SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • 7597 replies
  • September 11, 2024

Hi @AssafEO 👋

It’s been a while since we heard from you on this, were you since able to get things working? 

If yes, would you mind sharing details of the solution you put in place? This would be super helpful to others running into similar issues with Google Chat messages. 🙂

If no, as the message was received by the in-built version I wonder if the issue may lie with the standalone app version itself. It might be that there’s a delay in when it received messages that are sent via it’s API. Or it could be that there’s an issue with the currently installed version. Can you try reinstalling the standalone Google Chat app, and ensure it’s running the latest version to see if that fixes things?

Looking forward to hearing from you!

Reply


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