Has anyone run into an issue where Zapier stops syncing companies from ConnectWise Manage after a specific company ID?
In our case, there is a large gap in company IDs between 19401 and 19524, and Zapier will not sync any companies beyond 19401. In Zapier, companies 19401–19406 appear duplicated, which makes me suspect there may be corrupted or invalid company records in Manage within that range.
I’ve confirmed:
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The API user and API key are admin-level with full tenant access
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There are no other API connectivity or authentication issues between Manage and Zapier
ConnectWise support is currently insisting this is a Zapier-side issue, but the company ID gap and duplicate records make me question whether there is an underlying data integrity problem in Manage that is causing the API sync to fail.
Unfortunately, I don’t have direct access to the Manage tenant database to verify record integrity myself.
Has anyone seen broken/orphaned company records cause API sync failures like this, or have suggestions on where to look (DB cleanup, hidden/inactive records, known Manage bugs, etc.)?
Happy to share screenshots if helpful.
