Hey there, @LaviniaM! Thanks for reaching out in community! So sorry to hear you’re running into this.
Hmm, I did some initial digging and it appears this particular app is owned and maintained by the team at Bubble. The good news is they’ve written up a fairly robust help doc for us to check out!
This is the section for setup.
In reviewing it appears there is a plugin you’ll need to install and setup in Bubble first. Then you’ll also need to complete setup for your zap on the Zapier platform as well. Can you confirm you’ve completed the full setup process they outlined?
If you’re good to go there it might be worth checking your Bubble connection in Zapier. They’ve referenced that process here.
Keep us posted how this works for you!