Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Hi all,

 

I have a problem whereby not every instance triggers a Zap. It could be a number of new invoices or new orders at a time, and Zapier only picks up one instance, leaving the rest behind. 

How do I create a workaround to check for each and every new order created the trigger needs to fire and create a new invoice. 

I don't think a quicker trigger refresh rate or higher tier will necessarily fix this issue. Multiple instances could fire each minute, and a refresh rate of one minute will still miss multiple instances. 

TIA and sorry if this has been addressed a million times before, I couldn't find an answer already.

Hi @SBWT 

Good question.

We would need more context about the apps you are using and how your Zap steps are configured.

Please post screenshots.

Hi @Troy Tessalone 

 

Using Xero, and pretty straight-forward setup. 

 

 

 

As mentioned, the trigger isn't always fired. I check my logs and it's not like it doesn't pass through the gates, it literally doesn't always trigger for all New Invoices.

@SBWT 

Wonder if any of these recent Xero incidents are related: https://status.xero.com/history

@Troy Tessalone 

 

no it's been happening for a very long time, over a year at least

@SBWT 

Try using this workaround...Xero Webhooks: https://developer.xero.com/documentation/guides/webhooks/creating-webhooks/

Zap trigger: Webhook - Catch Hook

This will generate a unique webhook URL to configure in Xero.

 

Else, I’d recommend opening a ticket with Zapier Support: https://zapier.com/app/get-help

@Troy Tessalone 

 

as much as i try to understand, this is way above my pay grade. it looks so simple but i have absolutely no idea what i'm doing.

Hi there @SBWT,

I’m jumping in to see if I can help!

I did some digging into this, and it seems like we only get 100 invoices per poll. Specifically, we get them in the order that they were issued - this is a problem if you only want to trigger when they are paid. If someone takes 2 months to pay your invoice, and since then you have issued >100 invoices, the Zap won't trigger.

Do you think this might be the case here? Please let me know! 

Terms & Conditions