Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

There seems to have been an update in Zapier, and now I have errors with all the custom fields I created for my HubSpot tickets. Previously, I was able to retrieve them when a specific ticket field was updated (trigger) and then I could insert them into an email that got sent to the rep. Now, when I get to the email phase of the zap, the custom fields do not appear as an option, even though I set them to be retrieved in the first step. In the first  step of the zap, the test was successful. Not sure what’s going on.

 

Hi @intendhealth 

Good question.

Make sure you are using a trigger example that has values for those fields.

Help article about how to change your trigger test data: https://help.zapier.com/hc/en-us/articles/8496310366093

Hi @intendhealth 

Welcome to the Community! I'm sorry you’re having trouble with your Zap.

It looks like these step map fields don’t seem to be available. You can try selecting the most recent sample trigger if you’ve changed something in your trigger in HubSpot.

@Troy Tessalone

I absolutely CANNOT believe that the issue was because the retrieved fields were blank. But once I went in and added ‘0’ in all the fields in HubSpot, the fields appeared in Zapier. Thank you for pointing that out and saving my sanity!

Reply


Terms & Conditions