Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Best answer

Zapier not pulling 2 custom fields from Zoho CRM

  • July 6, 2022
  • 1 reply
  • 328 views
T

I have a zap that pulls sales orders from Zoho CRM. I created 2 custom fields called Taxes and Shipping in the Sales Order | Ordered Items subform. I can create a custom field anywhere else and they show up from the module into Zapier. It seems that Zapier can not pull custom fields from the Ordered Items area. other fields that are system generated do show up. is there a way to get these 2 fields to show up? There is a warning that pops up using the CRM API v2.1 endpoint. Does Zapier use this? please see the screen shots

Best answer by DanversBest answer by Danvers

Hi @tkrampy!

I’m sorry that you’re not getting the custom fields that you need in your Zap. It looks like the Zoho Zapier integration isn’t using the v2 API so that could be the issue here. I can’t see any existing issues or feature requests related to the ordered items subform, so the best thing to do is to get in touch with the Zapier Support team so we can dig into this further for you. You can contact them using the Get Help form. Thanks!

View original
2 Attachments
Did this topic help you find an answer to your question?

1 reply

Danvers
Forum|alt.badge.img+12
  • DanversZapier Staff
  • Zapier Staff
  • 3731 replies
  • Answer
  • July 6, 2022

Hi @tkrampy!

I’m sorry that you’re not getting the custom fields that you need in your Zap. It looks like the Zoho Zapier integration isn’t using the v2 API so that could be the issue here. I can’t see any existing issues or feature requests related to the ordered items subform, so the best thing to do is to get in touch with the Zapier Support team so we can dig into this further for you. You can contact them using the Get Help form. Thanks!

Reply


Terms & Conditions