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Hello,

I am creating a Zap that checks if email exists (utilizing Action event “Find User”) in a Zapier Interface managed users to create one if it does not exist.

In the scenario where the user has not been created yet I am getting the following error:

Failed to find a user in Zapier Interfaces

The app returned "Member could not be found.". Request ID: xxx

 

Thank you!

Hi ​@kgena 

For us to have more info, post these screenshots:

  • how your Zap steps are outlined and configured in EDIT mode
  • the encountered error in the Zap step

Thank you, ​@Troy Tessalone .

I overcame the issue by adding error handling, as seen in the attached screenshot, but I am not sure if it is the recommended approach.

Would appreciate your thoughts.

 

​@kgena 

For us to have full context we would need to see screenshots with how your Zap steps are configured in EDIT mode with the field mappings visible.

You should be able to use the Find User step to be a Find/Create User by checking the check box to create user if not found.

 

Thank you, please see attached.

​@kgena 

Make sure to remove the extra fields. (screenshot)

 

​@Troy Tessalone Thank you!

Hi ​@kgena,
 
We just wanted to see how everything is going with your Zap. Did Troy's recommendation get the job done? Feel free to reach out if you need further assistance with your Zap. We're glad to address any concerns and assist you.
 
We're looking forward to your response.

Hi ​@JammerS ,

 

Thank you for following up. Troy’s recommendations worked.

Best regards.

That’s great news ​@kgena! A huge thanks to Troy for pointing you in the right direction!

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗

I’m receiving the same error and removed unused fields as well, but didn’t fix my issue. ​@Troy Tessalone 

​@ken.a  Still received member not found error. 

 

Hi ​@dawgnation,

 

The "member not found" error in Zapier occurs when it can't locate a specific member in your app. This could be due to an incorrect member ID or email, insufficient permissions, or an issue with the app's API. To resolve the issue, check the details, ensure proper permissions, and reconnect the app.


 
If you encounter any further issues or questions, please let us know. We're here to help.

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