Hello,
I am creating a Zap that checks if email exists (utilizing Action event “Find User”) in a Zapier Interface managed users to create one if it does not exist.
In the scenario where the user has not been created yet I am getting the following error:
The app returned "Member could not be found.". Request ID: xxx
Thank you!
Best answer by Troy TessaloneBest answer by Troy Tessalone
Make sure to remove the extra fields. (screenshot)
+14Hi
For us to have more info, post these screenshots:
Thank you,
I overcame the issue by adding error handling, as seen in the attached screenshot, but I am not sure if it is the recommended approach.
Would appreciate your thoughts.
+14
For us to have full context we would need to see screenshots with how your Zap steps are configured in EDIT mode with the field mappings visible.
You should be able to use the Find User step to be a Find/Create User by checking the check box to create user if not found.
+14
Make sure to remove the extra fields. (screenshot)
+6Hi
We just wanted to see how everything is going with your Zap. Did Troy's recommendation get the job done? Feel free to reach out if you need further assistance with your Zap. We're glad to address any concerns and assist you.
We're looking forward to your response.
Hi
Thank you for following up. Troy’s recommendations worked.
Best regards.
+6That’s great news
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