I'm working to create something like an AI chatbot integrated with Gmail and ChatGPT automated through Zapier.
However, the issue is that my Zap only triggers when a new message begins and doesn't process any replies received within the thread, despite setting the trigger to "New Email" and the mailbox to "Inbox." It seems that Zapier's Gmail app isn't pulling in replies received on the thread. I'd like it to be triggered by all emails received, including replies
+14Hi
For us to have true context, post screenshots with how your Zap steps are outlined and configured, thanks.
Here is the screenshot of the zap and subzap. I tested it, and it worked well for the initial mail received, but it doesn't get triggered for the replies received under each thread.
+14Help articles for using Gmail in Zaps: https://zapier.com/apps/gmail/help
Screenshot doesn’t show how the Zap trigger step is configured.
Perhaps try using a different trigger.
Thank you Troy. but, providing search parameters might not work because I don't know anything related to the incoming mail,
I choose 'New Email' for the event and 'Inbox' as the mailbox for the trigger.
+14Perhaps replies are for an email that has since been Labeled and thus moved to a Gmail Folder, so those would not be in the Inbox Folder.
This functionality does not work. The search field for finding an email, which is the only way to actually get a thread ID dynamically does not work and there is no documentation. The only thing you can do is search by subject or from email individually…. they don’t even work together. Additionally, the search operators do not work in conjunction with each other and most don’t work at all.
In short, after exhaustive research i have found no way to issue a threaded reply which negates the entire point of the functionality for me and most users. I believe this is intentional.
+6Hi
If you're experiencing issues with Zapier's email search functionality, it should support searching by subject, sender, and search operators. To troubleshoot, provide details on your email service, search parameters, and any non-working search operators. Zapier aims to ensure smooth automation, and your feedback helps improve the experience.
I appreciate your patience and look forward to hearing from you soon.
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