What’s going on?
I’ve been trying to upgrade my Zapier account for days, and it has been the worst experience I’ve ever had dealing with any company. I reached out to their sales department for help, and surprise: no phone number, just a useless automated chat. After navigating that nonsense, I finally connected with someone from sales—who didn’t have a clue what was going on.
Meanwhile, I have 1,400 Zaps that are just sitting there, not running, while Zapier is holding my business hostage. Every time I try to upgrade my account, the payment gets processed, multiple charges hit my card successfully, but the system still throws errors and blocks the upgrade. I’ve lost count of how much money has been charged, but none of it seems to count toward the actual service.
No callbacks. No follow-ups. No solutions.
I can’t even get in touch with anyone who cares enough to resolve this—and I’m literally trying to give them money! How does a company this dysfunctional even stay in business? It’s a complete failure from the top down. Zapier’s automation service is supposed to help businesses run smoothly, but they’ve become the roadblock in mine.
At this point, the only option left seems to be going public with complaints on social media or filing reports to escalate the issue. It’s crazy that you have to get nasty and loud just to get basic customer service. Honestly, it’s sad—Zapier had the potential to be a game-changer for businesses, but it’s clear that they lack competent support at every level. This is by far the worst company I’ve ever dealt with.
If anyone else has had similar experiences, feel free to share. Misery loves company.
