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Best answer

Zapier Creating Duplicate Contacts in Lead Connector

R

I’m trying to update a contact field in Lead Connector. But, instead it creates a duplicate contact in lead connector. This has never happened before so I’m not sure why all of a sudden it’s being weird. 

 

Best answer by Troy Tessalone

@rvk18 

Perhaps there are duplication settings configured in GHL.

https://help.gohighlevel.com/support/solutions/articles/48001181714-allow-duplicate-contact-explained

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Did this topic help you find an answer to your question?

7 replies

Troy Tessalone
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Hi @rvk18 

Check in GHL to see the history log of details for when the Contact was created, when, how, and by who.

 

Check your Zap Runs history details to see the DATA IN/OUT for each step to help you trace the data flow and troubleshoot: https://zapier.com/app/history/

 

Check if the Zap is actually running multiple times.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
R
  • rvk18
  • Author
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  • 3 replies
  • May 9, 2024
This is what GHL says, Zapier is creating the contact. ^
The original contact doesn’t update at all. It instead creates a new contact with the updated fields that I need.  

 

Troy Tessalone
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@rvk18 

Can you post screenshots from your Zap Runs that show multiple Zap Runs for the same contact?

https://zapier.com/app/history/

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
R
  • rvk18
  • Author
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  • 3 replies
  • May 9, 2024

Does this help. I’m not sure why this is working. It works for every other account I do this for.

Troy Tessalone
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  • Troy TessaloneZapier Expert
  • Zapier Expert
  • 30962 replies
  • Answer
  • May 9, 2024

@rvk18 

Perhaps there are duplication settings configured in GHL.

https://help.gohighlevel.com/support/solutions/articles/48001181714-allow-duplicate-contact-explained

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
ken.a
1 person likes this
  • ken.a
    ken.a
R
  • rvk18
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  • May 9, 2024

Thank you so much you just saved me

ken.a
1 person likes this
  • ken.a
    ken.a
ken.a
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  • ken.aZapier Staff
  • Zapier Staff
  • 6395 replies
  • May 9, 2024

That’s awesome @rvk18! A huge thanks to Troy for pointing you in the right direction!

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗

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