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Question

Zapier Chatbot looping issue in Slack

  • December 13, 2024
  • 1 reply
  • 40 views
B

I am trying to connect a Zapier Chat bot to a slack channel. I have the input set as a new chat into the channel, and the output set to what was recommended (see below). The challenge is that the chatbot itself is wired to request some basic information if a prompt doesn’t provide it, and when ever I put in a new prompt, it seems to get stuck in a loop where it posts the same chatbot generated auto-prompt, like its not recognizing that my answer to the first prompt isn’t a new prompt, any thoughts/experiences here?
 

 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

1 reply

JammerS
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  • JammerSZapier Staff
  • Zapier Staff
  • December 16, 2024

Hi ​@bkbwyo,

 

Welcome to the Community.

 

The chatbot may treat its responses as new prompts, causing a loop. To fix this, ensure the Zap trigger is set to "New Message Posted to Channel" instead of "New Message Posted Anywhere," use a Filter step to ignore the bot's messages, and verify the chatbot's logic includes a condition to break the loop when the user's response meets expectations. Review the chatbot's logic to ensure it correctly recognizes when a prompt has been answered.

 

I hope this helps. Let me know if you have any other questions.

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