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Zapier can't find HubSpot custom object


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Hi everyone,

Trying to trigger a new custom object record creation whenever a new Typeform is submitted. However, Zapier isn’t able to find any custom objects from our HubSpot account:

 

I’ve confirmed that the HubSpot account ID is correct (it has no trouble finding all our fields tied to Contacts, Deals, etc.). Error is the same regardless of the custom object-related action (e.g. create, get, find, etc.) I assume because Zapier is able to find account-specific information related to other objects that this isn’t a permissions issue, afaik HubSpot does not require special permission granting at the object level.

Thanks in advance for any assistance!

Best answer by Greg Eiselt

Hey folks,

Thanks for your replies! I kept tinkering and it turns out that disconnecting and reconnecting the connection with our HubSpot account resolved the issue. Speculating that maybe this custom object support is a very recent development and the old authentication request didn’t allow for custom object read/write permissions.

Either way, if anyone encounters this issue and has had HubSpot Zaps running since before mid-2024, try re-authenticating your HubSpot connection with Zapier and see if that helps.

Greg

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4 replies

JammerS
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  • Zapier Staff
  • 2288 replies
  • January 16, 2025

Hi ​@Greg Eiselt,

 

Welcome to the Community.

 

Zapier's integration with HubSpot doesn't currently support custom objects, only standard ones like Contacts and Deals. However, you can use Zapier's Webhooks app or HubSpot's APIs to interact with custom objects via custom requests, which requires API knowledge. Zapier is aware of the demand for native support and is working to improve integrations based on user feedback.

 

I hope this helps. If you have any other questions, don't hesitate to ask.


Troy Tessalone
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Hi ​@Greg Eiselt 

If you know the internal ID for the HubSpot Custom Object, you can try setting that value using the [...] button to switch to “Custom” mode.

 

Or the workaround would be to use the HubSpot API: https://developers.hubspot.com/docs/api/overview

Zap action: HubSpot - API Request

Resources for using app APIs in Zaps:

 

To hire help, there is a directory of Certified Zapier Experts: https://zapier.com/experts


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  • Author
  • Beginner
  • 1 reply
  • Answer
  • January 16, 2025

Hey folks,

Thanks for your replies! I kept tinkering and it turns out that disconnecting and reconnecting the connection with our HubSpot account resolved the issue. Speculating that maybe this custom object support is a very recent development and the old authentication request didn’t allow for custom object read/write permissions.

Either way, if anyone encounters this issue and has had HubSpot Zaps running since before mid-2024, try re-authenticating your HubSpot connection with Zapier and see if that helps.

Greg


ken.a
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  • Zapier Staff
  • 6360 replies
  • January 20, 2025

That’s an awesome news ​@Greg Eiselt! Thank you for sharing the solution here this will be helpful to our Community members who might encounter the same issue.

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗