I’ve been in contact with Zapier’s customer service for over a week with an agent who is failing to listen to my concerns and who is giving me false information. I’ve lost my patience.
Last week, one of our automations bugged out and used up over 26k tasks, when the normal amount is around 1.4k.
The Zap in question runs once a day, and uses a loop. I checked the parameters of the loop -- there are 5 tasks in the loop step. Zapier limits loops to 500 iterations. At most, I should be charged around 2500 tasks. Simple math, right?
The Zapier CS agent willfully ignored this concern. She just kept repeating the same instructions about how to view the tasks for a given date range. I patiently showed her over and over again that I already knew how to do this. Back and forth for over a week. Waiting a day between emails to get a response.
I thought this would be a simple fix -- just acknowledge the error and refund the tasks. We pay Zapier a good amount of money -- why is customer service so completely awful?
I’m at my wits end, here. This is absolutely unacceptable. Somebody please help me.
