I have created a Zap that tags a contact in Active Campaign who has signed up for a specific event. However, I have had a few incidents where the automation tags the wrong contacts in Active Campaign. The issue occurs between two identical names, but with different e-mail addresses.
Hi
Good question.
We would need to see screenshots with how your Zap steps are configured to have context.
Hi
Sorry for the late response 🙈
Attached are a few screenshots from my Zap. Any help will be greately appreciated :)
One of the sign-ups that has been wrongfully tagged has two subscriptions to our newsletter - so two different profiles with two e-mail addresses: an old and a new one. According to Gravity Forms and Slack, she has signed up with the new e-mail address, but it is the other profile with the old e-mail address that has been tagged.
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