Zap working but says couldn't find any new items

  • 13 January 2024
  • 3 replies

I have a very basic zap - new invoice in Quickbooks = create order in Shippo. The zap appears to be moving the data but I’m getting “We couldn’t find any new items” message when the zap process completes. Anyone know how to fix this? 

3 replies

Userlevel 7
Badge +14

Hi @Radar-Mirror 

Good question.

For us to have full context, please post detailed screenshots with how your Zap steps are outlined and configured along with the encountered error.

Not sure what you’re looking for but here’s what I have.


Userlevel 7
Badge +14


Zaps work while turned ON for new data going forward.

Did you test by creating a new QBO invoice?



The QBO trigger is Scheduled meaning it can take from 1-15 minutes to fire depending on your Zapier plan.