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Best answer

Zap won't pull optional questions from Eventbrite?

  • 16 February 2023
  • 5 replies
  • 72 views
7theNeven
Userlevel 1

Hi,

I connected my Eventbrite event to Airtable to collect attendee data with the “New Attendee Registered” trigger, and it only partially works.

The Eventbrite event has an order form all registrants have to fill out and I want to collect all of this data to Airtable. The trouble is, only the answers to the required questions in the form get pulled when the Zap is live, even though the trigger has detected the optional ones as well when testing and they are mapped correctly.

Eventbrite seems to ask required/obligatory questions first, then the trigger activates, the answers get transferred, and only then does Eventbrite take me to a second page where the optional questions get asked. This second batch of answers of course never makes it into Airtable.

 

Is there any way to fix this?

Thanks!

icon

Best answer by 7theNeven 21 February 2023, 22:49

View original

5 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @7theNeven 

Good question.

The issue is likely due to the way the 2 step form is configured as you’ve experienced.

You can try opening a ticket with Zapier Support to see if they can offer any guidance: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
christina.d
Rank
Userlevel 7
Badge +9

Hey there, @7theNeven!

I wanted to pop back in and mention I can see you were able to open a ticket with my teammates in support, which is amazing. They did have a clarifying question that was sent on the 15th:

...could you let me know which fields seem to be missing in the Zap? If you could share screenshots of examples of this, that would be helpful as well!

We’d recommend continuing to troubleshoot with my friends in support but please keep us in the loop with any solutions ya’ll are able to find! 🙂

7theNeven
Userlevel 1

Hey there, @7theNeven!

I wanted to pop back in and mention I can see you were able to open a ticket with my teammates in support, which is amazing. They did have a clarifying question that was sent on the 15th:

...could you let me know which fields seem to be missing in the Zap? If you could share screenshots of examples of this, that would be helpful as well!

We’d recommend continuing to troubleshoot with my friends in support but please keep us in the loop with any solutions ya’ll are able to find! 🙂

Hey, I’ve found a solution! There’s an important distinction in Eventbrite between collecting information from “buyers” and “attendees”. For the Zap to work, the former has to be chosen, otherwise the optional questions get separated and the problem originally described pops up.

Thanks

D

Hi @7theNeven, 

 

We experienced this issue fairly recently, as well. Not sure when the change occurred but we no longer capture the optional questions from the trigger, only the required ones. 

If I understand your solution correctly, in the event setup on the Order Form options, to have optional and required questions answered at the same time, we must set “Collect information from” to “Buyer only”, not “Each attendee”?

Thanks for your help!

7theNeven
Userlevel 1

Hello @dthtb!

Yes! That’s exactly it.

Reply


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