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Hi, I have a zap where when a new customer is added, it is supposed to add their info into ZohoOne Campaigns (ZO's email marketing
platform). But the zap breaks a lot. For some reason, it runs every time there is a new sale and not just when I manually create a new
customer. How do I fix this?

 

Hi @Janna 

In order for us to have more context, post screenshots with how your steps are outlined and configured along with any encountered errors.

Hi Tory, thank you for responding! Please check the screenshots attached below. 

 

 

@Janna 

This shows the mapped variable for the email field was invalid or had a value that was blank/empty/null.

 

You may need to add a Filter as Step 2 to prevent the error and check for the existence of an email address.

 

If you still need help, post screenshots with how your Zap step 2 is configured in EDIT mode.

 

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