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I am trying to create a Zap to automatically remind users of a private slack channel if they have missed replying to a tagged mention for 24 hours. 

 

To initiate this, I’m trying to use “New Message Posted to Private Channel in Slack” as step 1, but my trigger fails because “No private_channel_message found - Create a private_channel_message in your account and test again”. 

I have authorized zapier on slack and also invited it to this particular channel. 

Can private channel messages be read by Zapier and if yes, why is my setup failing? 

Hi ​@FutworkAdmin!

The New Message Posted to Private Channel trigger should pick up any messages in a private Slack channel. Additionally, if the Trigger for Bot Messages? option is set to Yes, those will trigger the Zap as well.

To better assist you, could you check if the selected channel in your Zap does have messages posted yet? If there are existing messages in the private channel, yet the Test tab is not returning any samples, this is likely related to a recent bug report. I can add you to the list of impacted users if you confirm that the channel has messages.

I look forward to your reply!

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