Zap test works, but on live site the squarespace form fields are pulled differently

Hi @Freaky Stylie 

Good question.

To help us have more context, please post detailed screenshots with how your Zap steps are configured.

@Freaky Stylie 

Did you test the Squarespace form to then pull in the real data samples to configure the Zap?

How to change the Zap trigger data: https://help.zapier.com/hc/en-us/articles/8496310366093

Check your Zap Runs to see the DATA IN/OUT for each Zap step to help you troubleshoot: https://zapier.com/app/history/

@Freaky Stylie 

Try submitting the actual SS form.

Then change the Zap trigger data to pull in the form data you just submitted. (use the Find new records button)

Then reconfigure the Zap.

This looks like dummy data that I don’t think you filled out.

@Freaky Stylie 

When configuring the Zap in the Zap editor, you should be able to pull thru your real data submitted from the SS form.

That will help you configure the Zap correctly.

If you see your test data, then make sure you’ve selected that on the left in the screenshot below before configuring the Zap actions.

@Freaky Stylie

Have you reviewed the available help articles for using SS in Zaps?

https://zapier.com/apps/squarespace/help

It can be a bit finicky to connect SS forms to their Zaps.

Perhaps try duplicating the Zaps.

1. Basically you need to do a live test on the SS form.
2. Then pull thru that real data example in the Zap trigger.
3. Use that to configure your Zap steps.
4. Turn Zap ON.
5. Test again.
6. Check Zap Runs.
7. Verify results.

@Troy Tessalone Thanks for providing those links to the guides and troubleshooting. I did follow them, and linked SS with Zapier no problem. The troubleshooting does not cover my specific issue. 

I want to make sure we are talking about the same issue here: my Zap is definitely connected to the SS form, and it is definitely pulling the data from the form.

The issue is that in the email that the Zap sends, the data is displayed funny. I’ll use the following example data:

• name “Bob Singular”
• CPSO Number: 999
• Cell or Pager number: 123 456 7890
• Case Description: Silly case goes here

The Subject line should look like this:

NVC referral from: Bob Singular

But instead it looks like this: 

NVC referral from: {First=Bob, Last=Singular}

In the body of the email the data should look like this:

Referred by: Bob Singular
CPSO Number: 999
Cell or Pager number: 123 456 7890
Case Description: Silly case goes here

But instead it looks like this:

Referred by: {First=Bob, Last=Singular}
CPSO Number: 999
Cell or Pager number: 123 456 7890
Case Description: Silly case goes here

So, for some reason the Zap is including the Squarespace field name as well as the field data in the email. I would like Zapier to only use the field data, not the field label.

Have I clearly described the problem?