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I created a zap that is automating the email of receipt after purchased but it wouldn’t sent the receipt even thought the zap I created was working before. It stops all of a sudden but when I test it out on Woocommerce plugin it’s working. How do I solve this matter on Zapier?

Hi ​@Dev Hotspotting,

Welcome to the Community! 🎉

Before we dig deeper into this, would you mind sharing a detailed screenshot of how your Zap is configured? Also, please share a screenshot of the “CONFIGURE” section of the action step that shows all of its fields.

Please don't include personal information in the screenshot, or be sure blur out any personal information.

Thanks!

Hi there,

If I understand you correctly, your Zap (with WooCommerce as a trigger) is not receiving real order data from your store.

Please see https://docs.tectalic.com/woocommerce-zapier/troubleshooting/#data-not-sending-or-delayed for the most common issues and solutions for this problem.

You’re also welcome to contact us directly if you have an active WooCommerce Zapier license.
All the best,

James
Tectalic
Creators of WooCommerce Zapier

Hi ​@Dev Hotspotting, just checking in—did that troubleshooting guide James shared help you to resolve the issue?

Keen to ensure you’re all set here so please let us know how you’re getting on! 🙂

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