I have switched off the zap i didnt want months ago but it was still running (sending automated mails) even after deleting the same weeks ago still the automated emailer are being send to customers (with the outdated link, i didnt want to send anymore).
After chatting on the bot there’s no solution and its leading to serious customer issues.
Question
Zap still doing tasks after being switched off & deleted
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.
+14- Zapier Orchestrator & Solution Partner
Hi
Check your Zap Runs history for activity to help you troubleshoot: https://zapier.com/app/history/
- Perhaps there is another Zap still ON
- Perhaps there is an automation configured in a different Zapier account or on a different automation platform or in another app
For us to have more context, we would need to see screenshots as proof the emails are still being sent.
+11- Community Manager
Hi there
Just came across your post here and wanted to check in to see how you’re getting on. Were you since able to get to the bottom of why the Zap was still sending out emails despite being switched off?
As Troy mentioned it’s likely due to another Zap, possibly in a separate Zapier account, that’s still switched on and running. Was that the case here?
Keen to ensure this is resolved so please let us know whether or not those emails are still being sent - happy to help further on this!
The Zappy Awards are back
We're celebrating the Zapier builders making AI transformation happen. Winners get a published story on zapier.com, a trophy, $5,000 cash, and a feature at ZapConnect. Nominate yourself or a peer by July 24th, 2026.
Log in to the Community
No account yet? Create an account
Use your Zapier credentials
Log in with ZapierEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.