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I have this Zap here that worked up till 5mins ago : i was getting an email when i added/removed a tag to a Contact on Respond.io.

But now i don’t receive any emails, while the Tasks counter does not change on my Zapier dashboard, indicating that the Zap did not even trigger.

Help me troubleshoot please.

Hey there @grlb01,

Before we dig deeper into this, is there an indication in the Zap History on why the Zap is not working? If so, please send a screenshot of that.

Thanks! 😊

Hey there @grlb01,

Before we dig deeper into this, is there an indication in the Zap History on why the Zap is not working? If so, please send a screenshot of that.

Thanks! 😊

This Email step was throttled by Zapier.

I did not check the history indeed

https://zapier.com/app/history/00e04ede-a82f-a39b-8574-8c81c127f781?root_id=187797631

Is there a limit on number of emails per hour maybe?

Hi @grlb01 

Yes, there is a limit of email per hour for the Email by Zapier app.

  • If you’re on a trial or Free plan, you can send up to 5 emails per hour.
  • If you’re on a paid plan, you can send up to 10 emails per hour.

 

You can refer to this article: https://help.zapier.com/hc/en-us/articles/8496305915917-Send-emails-in-Zaps#email-by-zapier-0-1.

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