Zap not triggering automatically for new Contractor+ leads despite test working

Hi ​@Handy Handz Home Tech 

Post screenshots to give more context about how your Zap trigger step is configured.

Check your Zap Run history for activity and errors: https://zapier.com/app/history/

The Zapier integration used to work correctly for new lead triggers. However, since the recent CRM update, the automation has completely stopped working.

Nothing appears in Zapier task history when a new lead is created. The Zap is turned on, accounts are connected properly, and test pulls still retrieve data — but real-time triggers no longer fire at all.

It appears that something may have changed in the API structure or event handling during the recent update.

Can you please confirm:

• Did the recent CRM update modify how lead creation events are handled?

• Was the Zapier trigger endpoint changed or deprecated?

• Is there a new recommended method for triggering automations on new lead creation?

This workflow is critical for automated SMS intake and lead response, so I need clarity on whether the native Zapier trigger is still supported or if we must transition to API/webhook-based automation.

The trigger data is populating correctly inside Zapier when I test it, so the connection appears active. However, when a real lead is created, the Zap does not run and nothing appears in Zapier task history.

So the data is accessible during testing, but the live trigger is not firing.

This issue started after the recent CRM update.

Can you please confirm whether the recent update changed how lead creation events are pushed to Zapier, or if the current trigger is now polling-only instead of event-based?

I need to determine whether the native Zapier trigger is still supported for real-time automation.

​@Handy Handz Home Tech 

Screenshot shows you are using a Zapier Agent, not a Zap.

Most Zap app integrations are created and managed by the app developer (not Zapier).

I recommend reaching out to Contractor+ for help troubleshooting their Zap app integration since that is what the Zapier Agents rely on.

Also, you can try opening a ticket with Zapier Support: https://zapier.com/app/get-help

The screenshot is from the agent interface while I was testing to see what information is coming in from a live, real-time webhook.

It is not from Zap history or an actual triggered Zap run. It was simply showing the data received during manual testing of the webhook.

However, despite the data appearing in the test, the Zap itself is not automatically firing when a real lead is created.

​@Handy Handz Home Tech 

Can you post screenshots with how the Zap is outlined and configured that you are referring to? (not the Zapier Agent)

​@Handy Handz Home Tech 

Have you tried using webhooks or creating Zapier Zaps and not use agents for this?
 

If you need assistance on this, book a free 20min troubleshooting call from my calendar here: —LINK REMOVED—

Fahad S

Founder @ AutomateMyBiz.ai. | Zapier Platinum Partner