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Question

Zap not fetching data

  • January 19, 2026
  • 2 replies
  • 14 views
S

I have an account created in Zoho CRM and ticket created in Zoho Desk. I want whenever a ticket is created it should also log the address details into Excel. But Zap is not finding the address in Zoho CRM or Zoho Desk step.

    2 replies

    Troy Tessalone
    Zapier Orchestrator & Solution Partner
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    • Troy TessaloneZapier Orchestrator & Solution Partner
    • Zapier Orchestrator & Solution Partner
    • January 19, 2026

    Hi ​@Sid0612 

    This looks to be a duplicate topic of yours: 

     

    ⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
    drtanvisachar
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    • drtanvisacharZapier Solution Partner
    • Zapier Solution Partner
    • January 20, 2026

    Hello ​@Sid0612   This usually happens because the address isn’t being sent in the trigger data.

    First, pull in a fresh sample in the Zoho Desk trigger and make sure you’re testing with a ticket that actually has an address filled in. Then check whether the address is on the ticket itself or on the related Zoho CRM contact or account. In many setups it lives on the CRM record.

    If it’s on the CRM side, add a Zoho CRM Find Record step after the ticket trigger and pull the address from there. You may also need to click Show all options or refresh fields to see split address fields like street and city.

    Dr. Tanvi Sachar
    Monday Certified Partner, Tuesday Wizard

    Zapier Solutions Partner-Tuesday Wizard
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