Help! Zapier is creating a new record in Keap even though I have it set to find duplicates by email address. What am I doing wrong?
My zap is in 3 easy steps:
- Google Calendar Zap: find google calendar event matching the criteria I want (success)
- Zapier formatter Zap: find the first email address listed in the event (success)
- Keap Zap: find contact in Keap based on the email parsed by Zapier Formatter (fail)
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/89803d7a-6f3f-44d7-9dbd-d5bab17ea3bc.png)
Here’s what is showing in the 3rd zap as the critieria:
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/c5fd4fb6-77a5-4dc6-abc1-4c2c82c1cc3c.png)
Here’s the fail message screenshot “Error from halted execution: Nothing could be found for the search” - after I clicked the Continue button from above. The email address above (which I blacked out for privacy reasons) _definitely_ exists in Keap, but Zapier is not finding it.
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/d4fa8fcc-9044-415c-b0bf-04c79f00e2fa.png)
Any help appreciated, thanks!