Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Help! Zapier is creating a new record in Keap even though I have it set to find duplicates by email address. What am I doing wrong? 

 

My zap is in 3 easy steps:

  1. Google Calendar Zap: find google calendar event matching the criteria I want (success)
  2. Zapier formatter Zap: find the first email address listed in the event (success)
  3. Keap Zap: find contact in Keap based on the email parsed by Zapier Formatter (fail)
3 step zap

 

Here’s what is showing in the 3rd zap as the critieria:

 

Here’s the fail message screenshot “Error from halted execution: Nothing could be found for the search” - after I clicked the Continue button from above. The email address above (which I blacked out for privacy reasons) _definitely_ exists in Keap, but Zapier is not finding it.

error message when tested

 

Any help appreciated, thanks!

Hi @KeapUserLP 

Try turning the Zap ON and testing live.

Then check your Zap Runs history to see the DATA IN/OUT for each step: https://zapier.com/app/history/

Hi Troy, Thanks for your suggestion! Unfortunately it turns out that my Zap is considered “multi-step” and I can’t do it on the free plan. I thought that Zapier Formatter zaps can count as a free step (I asked the chatbot) so that my Zap can be considered 2 steps, but apparently the chatbot was not correct, and it’s a 3-step Zap. Back to the drawing board….

@KeapUserLP 

The Formatter Zap app counts as 0 Tasks in a Zap Run but still counts as a Zap step.

Good to know, thank you!!

Reply


Terms & Conditions