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Best answer

Zap From Jobber Not Showing In Google Contacts

  • 18 June 2023
  • 9 replies
  • 46 views
Kayceejake

Hi.  Wondering if someone may be able to help me here.  I use a CRM called Jobber.  If have had a ZAP set up for about 2 years that adds the new customer Contact I enter in Jobber to Google Contacts.  This week they stopped showing up in Google Contacts.  Everything in Zapier looks like it is going through, but the do not show up in Google Contacts.

 

Any advise would be greatly appreciated.  Thank you in advance.

icon

Best answer by ken.a 19 June 2023, 13:54

View original

9 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @Kayceejake 

Good question.

Check your Zap Runs history details to see the DATA IN/OUT for each Zap step to help you troubleshoot.

https://zapier.com/app/history/

If you still need help, post detailed screenshots with examples from the Zap Runs.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Kayceejake

Thank you.  Does this help?

  • Success

    1. Found 1 new Client in Jobber.2023-06-18 06:40:23 - Edit This Step

    Data out

     

    id: 
    69185569
    first_name: 
    test
    last_name: 
    test
    is_company: 
    false
    created_at: 
    2023-06-18T12:40:21Z
    updated_at: 
    2023-06-18T12:40:21Z

    primary_phone:

    id: 
    64826555
    number: 
    3033033033
    description: 
    Main
    primary: 
    true
    sms_allowed: 
    true
    created_at: 
    2023-06-18T12:40:21Z

    primary_email:

    id: 
    45581605
    address: 
    testme@gmail.com
    description: 
    Main
    primary: 
    true
    created_at: 
    2023-06-18T12:40:21Z
    has_sms: 
    true

    billing_address:

    id: 
    client.69185569
    street1: 
    333 East Wonderview Avenue
    street2: 
     
    city: 
    Estes Park
    province: 
    Colorado
    pc: 
    80517
    country: 
    United States

    properties:

    1:id: 
    74875214
    street1: 
    333 East Wonderview Avenue
    street2: 
     
    city: 
    Estes Park
    province: 
    Colorado
    pc: 
    80517
    country: 
    United States

    Fields with no value:

    company_name

    tags

  • Success

    2. Found or created Contact in Google Contacts.2023-06-18 06:40:23 - Edit This Step

    Data inData out

     

    search_by: 
    email
    search_value: 
    testme@gmail.com
    first_name: 
    test
    last_name: 
    test
    email: 
    testme@gmail.com
    phone: 
    3033033033
    address_street: 
    333 East Wonderview Avenue
    address_city: 
    Estes Park
    address_state: 
    Colorado
    address_zip: 
    80517
    address_country: 
    United States

    Fields with no value:

    company

1 Attachment
Troy Tessalone
Userlevel 7
Badge +14

@Kayceejake 

The DATA OUT from GContacts should include the GContacts Contact ID.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Kayceejake

Thanks for the response Troy.  I really appreciate that.  Any chance you could explainn how I need to correct that issue.  It looks like there is an ID in the Data Out.  

ken.a
Userlevel 7
Badge +6

Hi there @Kayceejake,

I’m jumping in to see if I can help!

Before we dive further, could you please reconnect your Google Contacts account and then give your Zap another go to see if the new contacts start showing up in Google Contacts?

Please give that a try, and keep us posted! 😊

Troy Tessalone
Userlevel 7
Badge +14

@Kayceejake 

In Google Contacts, if you click on a Contact, then check the browser URL, you will see the Contact ID.

 

So if the GContacts step in the Zap is returning a Contact ID in the DATA OUT, then you can find the Contact by creating the direct link.

 

EXAMPLE: https://contacts.google.com/person/c4299008506154778

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Kayceejake

Hi Troy,

 

I can’t thank you enough.  The “reconnect” solved the problem.  I really appreciate it!

Kayceejake

Hi Ken,

 

I really appreciat your response.  That was the issue.  Much appreciated.

ken.a
Userlevel 7
Badge +6

Hi @Kayceejake,

Awesome! I’m glad I was able to help you sort out the issue.

If you have any other questions, please don’t hesitate to ask in the Community. We’re always happy to help! 😊

Reply


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