Zap From Jobber Not Showing In Google Contacts

Hi. Wondering if someone may be able to help me here. I use a CRM called Jobber. If have had a ZAP set up for about 2 years that adds the new customer Contact I enter in Jobber to Google Contacts. This week they stopped showing up in Google Contacts. Everything in Zapier looks like it is going through, but the do not show up in Google Contacts.

Any advise would be greatly appreciated. Thank you in advance.

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Hi @Kayceejake

Good question.

Check your Zap Runs history details to see the DATA IN/OUT for each Zap step to help you troubleshoot.

https://zapier.com/app/history/

If you still need help, post detailed screenshots with examples from the Zap Runs.

Thank you. Does this help?

Success

1. Found 1 new Client in Jobber.2023-06-18 06:40:23 - Edit This Step

Data out

id:
```
69185569
```
first_name:
```
test
```
last_name:
```
test
```
is_company:
```
false
```
created_at:
```
2023-06-18T12:40:21Z
```
updated_at:
```
2023-06-18T12:40:21Z
```
primary_phone:
id:
```
64826555
```
number:
```
3033033033
```
description:
```
Main
```
primary:
```
true
```
sms_allowed:
```
true
```
created_at:
```
2023-06-18T12:40:21Z
```
primary_email:
id:
```
45581605
```
address:
```
testme@gmail.com
```
description:
```
Main
```
primary:
```
true
```
created_at:
```
2023-06-18T12:40:21Z
```
has_sms:
```
true
```
billing_address:
id:
```
client.69185569
```
street1:
```
333 East Wonderview Avenue
```
street2:
```
 
```
city:
```
Estes Park
```
province:
```
Colorado
```
pc:
```
80517
```
country:
```
United States
```
properties:
1
```
74875214
```
street1:
```
333 East Wonderview Avenue
```
street2:
```
 
```
city:
```
Estes Park
```
province:
```
Colorado
```
pc:
```
80517
```
country:
```
United States
```
Fields with no value:

company_name

tags
Success

2. Found or created Contact in Google Contacts.2023-06-18 06:40:23 - Edit This Step

Data in Data out

search_by:
```
email
```
search_value:
```
testme@gmail.com
```
first_name:
```
test
```
last_name:
```
test
```
email:
```
testme@gmail.com
```
phone:
```
3033033033
```
address_street:
```
333 East Wonderview Avenue
```
address_city:
```
Estes Park
```
address_state:
```
Colorado
```
address_zip:
```
80517
```
address_country:
```
United States
```
Fields with no value:

company

@Kayceejake

The DATA OUT from GContacts should include the GContacts Contact ID.

Thanks for the response Troy. I really appreciate that. Any chance you could explainn how I need to correct that issue. It looks like there is an ID in the Data Out.

Hi there @Kayceejake,

I’m jumping in to see if I can help!

Before we dive further, could you please reconnect your Google Contacts account and then give your Zap another go to see if the new contacts start showing up in Google Contacts?

Please give that a try, and keep us posted!

@Kayceejake

In Google Contacts, if you click on a Contact, then check the browser URL, you will see the Contact ID.

So if the GContacts step in the Zap is returning a Contact ID in the DATA OUT, then you can find the Contact by creating the direct link.

EXAMPLE: https://contacts.google.com/person/c4299008506154778

Hi Troy,

I can’t thank you enough. The “reconnect” solved the problem. I really appreciate it!

Hi Ken,

I really appreciat your response. That was the issue. Much appreciated.

Hi @Kayceejake,

Awesome! I’m glad I was able to help you sort out the issue.

If you have any other questions, please don’t hesitate to ask in the Community. We’re always happy to help!

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