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Question

Zap Error - Error sending Gmail with trigger from Asana

  • 8 July 2023
  • 7 replies
  • 40 views
katefc

I am trying to create a Zap that will send an email to an email address once a new subtask is added to Asana. The email address is a custom text field on a project page in Asana (screencap #1).

The Zap works perfectly in testing but return the error “To send a message, it needs at least one To, Cc or Bcc address.” (screencap #2) when triggered in real time. Looking at the Data out in the history log it appears that both the text_value and display_value are null (screencap #3) despite these values having the email address during the test (screencap #4) and having the trigger set up correctly (screencap #5).

Can anyone identify what may be causing the issue?

7 Attachments

7 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @katefc 

Good question.

Unfortunately, the screenshots did not load.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
katefc

they show up on my end, but trying again!

5 Attachments
Troy Tessalone
Userlevel 7
Badge +14

@katefc 

The Data Email field has sub properties that contain the actual value.

e.g. Data > Email > Text Value

You may need to map a different variable.

 

 

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
katefc

Still got the same error after changing the variable to “Data Custom Fields Text Value”.

When I load tasks for the test that is the only time I see the text_value and display_value email address. When the zap runs it returns those fields as “null” despite info being there.

When setting up the email action and picking a variable for the email to field i am given three options that contain an email address, “Data Custom Fields Text Value” (which I just tried), “Data Email” (which was my original variable), and “Data Custom Fields Display Value” (which lists all the custom field text).

Screenshots attached, hopefully in the correct referenced order.

6 Attachments
Troy Tessalone
Userlevel 7
Badge +14

@katefc 

You can try adding this action as Step 2: Asana - Find Task

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
katefc

@Troy Tessalone 

What task would I be asking it to find? The task I just created?

I am trying to set it up so when a new subtask is added it will send and email to the email address in the text field column of that subtask. The task name/email address will always be different.

Essentially, I am trying to create an automatic email that sends to a user (outside my org) once their requested subtask has been added to a project.

Thanks so much for your troubleshooting thus far!

Troy Tessalone
Userlevel 7
Badge +14

@katefc 

Yes, same Task that triggered the Zap.

Sometimes, not all the data is present in a trigger and must be fetched using a “find”.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor

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