I have a Zap whose trigger checks a changed value in Freshservice ticket system, then passes the “ID” field from Freshservice, and searches for it in Slack.
This works fine going through each step and testing the steps in Zapier, but when it’s left to it’s own devices published, it doesn’t work. Any tips on what I could troubleshoot i’d be grateful for.
The bit it’s failing on is searching slack for the Freshservice ID string.