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Question

Zap does not trigger for new Clickup task - but works when manually going through every step

  • 28 February 2024
  • 3 replies
  • 22 views
Anubis
Userlevel 1

Hi everyone, maybe someone can help with this.

 

I set up a very simple Zap: 

 

The zap should trigger when a new task is created in ClickUp. Because the task always gets created with 5 subtasks, I filtered them out with “Task parent: does not exist”.

But when the ClickUp task gets created, the zap runs only show the filtered out subtasks:

 

And now for the part I don’t understand: when I run through the steps manually within the zap, it works with the “main task”, and it doesn’t get filtered out:

 

 

 

So my question is: why does it work manually in the zap, but doesn’t trigger automatically?

Is there a better way than using the “Task parent” to filter out the subtasks?

 

 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @Anubis 

Check your Zap Runs history details to see the DATA IN/OUT for each Zap step to help you troubleshoot: https://zapier.com/app/history/

 

Make sure you are testing with a Task in the same Workspace specified in the Zap trigger.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Anubis
Userlevel 1

Hi @Troy Tessalone 

 

I tried with multiple test runs now and the issue is in the Data In/out section it only shows data from the subtasks. The parent task doesn’t even show up in there - only when going through the steps manually.

 

The test tasks are in the same workspace and in the correct folder/list so this shouldn’t be an issue as well.

Troy Tessalone
Userlevel 7
Badge +14

@Anubis 

Post screenshots of the DATA OUT so we have full context.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
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