Best answer

Zap does not read content from Dialpad SMS message

  • 23 February 2023
  • 4 replies
  • 135 views

Hi there - I saw another thread on this, but no solutons were found. I am trying to send an SMS to Teams whenever Dialpad receives an SMS to a department number. However, looks like the SMS message data is not being pushed to zapier correctly. See screenshot below with the SMS content missing:

 

 

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Best answer by Troy Tessalone 24 February 2023, 18:24

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Userlevel 7
Badge +8

Hey there @ajk! I’d love to help, can you please include screenshots of your trigger and action set up in your Zap? This will help me gain more insight and see if it’s an issue with your mapping of fields!

Userlevel 7
Badge +14

Hi @ajk 

Good question.

Check your DATA OUT from the Dialpad Zap trigger step:

 

Absolutely, See below (I replaced some of the personal data with “XXX”. Appreciate the help!

 

direction:

inbound

is_internal:

false

mms:

false

from_number:

+XXX

id:

6277669343821824

target:

phone_number:

XXX

type:

department

id:

5183712628899840

name:

Human Resources

to_number:

1:

+XXX

event_timestamp:

1677177268873

admins:

1:phone_number:

XXX

type:

user

id:

4836551292387328

name:

XXX

2:phone_number:

XXX

type:

user

id:

5545172283490304

name:

XXX

contact:

phone_number:

+XXX

id:

5983330940059648

name:

XXX

created_date:

2023-02-23T18:34:28.573Z

Fields with no value:

sender_id

querystring

Userlevel 7
Badge +14

@ajk 

These may be why…

 

The Zap trigger for Dialpad - SMS Created may be different than SMS sent, which could be why no message data is present.

 

Dialpad API - SMS Events: https://developers.dialpad.com/docs/sms-events

 

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