Everytime i attempt to create a Zap for Basecamp it is creating under a user account from another company that we work with who introduced us to this tool. How do I get it to create under our account and quit picking up them as the user?
Question
Zap creating with wrong account for Basecamp
+5- Zapier Solution Partner
Hello
This happens when the Basecamp app in Zapier is still connected using the other company’s login.
Go to My Apps, find Basecamp, and reconnect (or add a new connection) using your Basecamp account. Then edit your Zap and select that correct Basecamp connection in each step.
Dr. Tanvi Sachar
Monday Certified Partner, Tuesday Wizard
+14- Zapier Orchestrator & Solution Partner
Hi
Make sure you are using the correct connected App Account.
You can manage (add/remove/reconnect/rename) App accounts here: https://zapier.com/app/assets/connections
Help: https://help.zapier.com/hc/en-us/articles/8496290788109-Manage-your-app-connections
+11- Community Manager
Hi there
How did it go? Did you manage to get the correct Basecamp user account connected?
If not, can you try connecting the Basecamp action from a different browser, or in an incognito/private browsing window? Sometimes app logins get cached, and Zapier will automatically pick up the cached session when you try to connect.
Keep us posted on how it goes!
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