Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Zap cannot understand Hubspot User ID

  • March 11, 2025
  • 1 reply
  • 8 views
B

Zapier cannot identify Hubspot User ID.
I created a zap that creates a ticket in HubSpot, using Zaper table to record HubSpot User ID.  IT has beening functioning for months, until recently the Zap no longer recognizes the HubSpot User ID.  I verified with HubSpot and the IDs are all valid.

  • I recorded all the IDs: Settings → Users & Teams → User Preferences → Profile
  • I also did export HubSpot IDs to double check.
1 Attachments
Did this topic help you find an answer to your question?

1 reply

SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • 7597 replies
  • March 11, 2025

Hi there ​@Brandon Wang, welcome to the Community! 🎉

Sorry to hear you’re running into that error. Hmm, if the Zap was working fine previously and there’s not been any changes made to it since, then could be a bug that’s developed. I’d recommend reaching out to our Support team to investigate this further. They’ll be able to dig into the error logs for your Zap to get some additional details. If it is a bug they’ll be able to open up a bug report to flag this issue to the HubSpot app’s developers to get it fixed.

Keen to ensure this gets sorted so please let me know how you get on with them!

 

Reply


Terms & Conditions