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Best answer

Your Zap could not be turned on: GitLab 403 Forbidden

cod3licious
Userlevel 1

I created a Zap that should create a Notion DB entry for GitLab Merge Request Events in a specific group. The Zap shows no errors, when I tested the connection it worked fine and created an initial item in the Notion database as expected:

But when I turn on the Zap I then get a (rather unhelpful) email letting me know that it doesn’t work:

I connected to GitLab as described in the setup guide and I have maintainer permissions for the group whose repositories I’m trying to access. And as I said, the test worked and both retrieved the expected information from GitLab as well as created the corresponding item in Notion, so I don’t understand why it doesn’t turn on if there are no errors surfaced in the test.

icon

Best answer by ken.a 10 August 2023, 11:58

View original

11 replies

ken.a
Userlevel 7
Badge +6

Hi there @cod3licious,

Welcome to the Community! 🎉

I did some digging into this, and it looks like you’re running into a known bug with the GitLab integration. Our team is aware of the issue and is working on a fix. I've added your email address as another affected member. That does a few things:

  • Bring this to the attention of the integration developers
  • Help track and prioritize fixes
  • Allows us to notify you via email if/when this is fixed

Unfortunately, I do not have an ETA, but I’ve added you to the list of users affected by this issue so we can let you know as soon as we have any updates.

Thank you for your understanding.

B

I am running into the same issue.

Any updates on when/if it will be fixed? How can I be added to the notify list?

Thank you 

ken.a
Userlevel 7
Badge +6

Hi @bore-hah,

I have added you as another affected member to the open bug report. Unfortunately, we can’t provide an exact timeframe for the bug’s fix. However, we will let you know via email once there is.

Thank you for your patience and understanding.

K

Could you add me as well to the bug report? This bug is making my workflow unusable at the moment :(

 

thanks!

ken.a
Userlevel 7
Badge +6

Hi @kevin.,

I have added you as another affected member to the open bug report. While we can’t provide an ETA for a fix. We will let you know once the bug is fixed.

Thank you for your patience and understanding.

K

Hi @kevin.,

I have added you as another affected member to the open bug report. While we can’t provide an ETA for a fix. We will let you know once the bug is fixed.

Thank you for your patience and understanding.

Thanks Ken. I understand that you cannot provide an ETA but is this something you guys plan to work on in the coming weeks or is this not a priority right now (in which case I will move away from Zapier)?

 

 

ken.a
Userlevel 7
Badge +6

Hi @kevin.,

Just to give you a heads up, the time it takes to fix bugs can vary quite a bit. We look at things like how complex the bug is, how many of our users it's affecting, and the overall scope of the issue. Sometimes, if the issue involves our partners from other apps, it might take a bit longer.

Thanks for understanding.

P

Hi Ken. Please add me as another affected member

ken.a
Userlevel 7
Badge +6

Hi @phutitta,

I have added you as another affected member to the open bug report. We will keep you in the loop via email once the bug has been fixed.

I appreciate your patience and understanding.

I

I have a very similar problem when using the Gitlab “New Project Issue Event in GitLab” trigger. No problems when testing but can’t turn the zap on. I assume it’s the same root issue. Please add me as affected as well please.

ken.a
Userlevel 7
Badge +6

Hi @icecorp,

Thanks for bringing this to our attention and I apologize for the inconvenience this bug has caused you.

I have added you as another affected member to the bug report. We will let you know via email once the bug has been fixed.

Thank you for your understanding.

Reply


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