Question

Xero invoices not being emailed?

  • 4 January 2024
  • 1 reply
  • 25 views

Hello!

I have set a trigger so that when a customer signs up to an event on Eventbrite, an invoice is created in Xero.

I *think* I’ve set it up to send the invoice to the customer by email (and when I look in Xero it does say “sent”) but in the tests I’m doing the invoices are being generated in Xero but not being emailed to the customer (meaning I won’t get paid!). 

I’m wondering if I’ve only set a status as “Sent” rather than it actually doing the sending part…?

Is it possible to do this or do I need to manually log in to Xero and sent the invoice emails myself?

Thanks!


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1 reply

Userlevel 7
Badge +14

Hi @CompassionateLeaders 

Can you help us have more context by posting screenshots with how your Zap steps are configured?