About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

Wrong zap trigger when plan is canceled in memberstack

  • 3 May 2023
  • 1 reply
  • 9 views
Khizar

I have created a different zaps for memberstack like when plan  is added, plan is updated and canceled the plan. When a user update the plan, Member’s  plan updated event trigger, fine but when a user cancel their plan the same zap trigger and send email that your plan is updated. I have created these zaps:

  • When plan is added
    • App (Memberstack)
    • Event (Member’s plan added)
  • Member’s plan updated in memberstack
    • App (Memberstack)
    • Event (Member’s plan updated)
  • Member’s plan canceled in memberstack
    • App (Memberstack)
    • Event (Member’s plan canceled)

When plan updated or canceled, second zap trigger. Please help me to solve this problem.

Thanks !

1 reply

Danvers
Userlevel 7
Badge +12

Hi @Khizar, welcome to the Community!

Can I check I’ve understood the problem that you’re having? You have three Zaps, which trigger from Memberstack:

  1. Member's Plan Added
  2. Member Updated
  3. Member's Plan Canceled

And the issue is that when a member cancels their plan, this is also triggering the Member’s Plan updated Zap and sends them an email about that. Have I got that right?

The simplest way to solve this would be to add a filter step into the Member Updated Zap. ​When a filter is added to a Zap, it looks at the information coming into the filter and only allows the actions to continue if the information meets specific criteria. In this case, you could set it up so that if the plan is cancelled, the Zap should stop if the plan has been cancelled. 

​I hope that's clear, please let us know if you have any questions!

Reply


Terms & Conditions