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Wrike error: Unable to load choices. We're having trouble loading 'Folder' data. 504 Gateway Time-out

  • 6 August 2023
  • 6 replies
  • 91 views

As the title says I’m running into the following error when loading Wrike as the trigger in a new Zap.

I’m looking to create new timers in Toggl based on new project entries in Wrike.

 

Unable to load choices
We're having trouble loading 'Folder' data. <html> <head><title>504 Gateway Time-out</title></head> <body> <center><h1>504 Gateway Time-out</h1></center> <hr><center>nginx</center> </body> </html> <!-- a padding to disable MSIE and Chrome friendly error page --> <!-- a padding to disable MSIE and Chrome friendly error page --> <!-- a padding to disable MSIE and Chrome friendly error page --> <!-- a padding to disable MSIE and Chrome friendly error page --> <!-- a padding to disable MSIE and Chrome friendly error page --> <!-- a padding to disable MSIE and Chrome friendly error page -->

 

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Best answer by SamB 14 August 2023, 17:37

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Userlevel 7
Badge +14

Hi @otkd 

Good question.

Are you still running into this error?

Which Wrike trigger are you trying to use?

 

504 Gateway Timeout server error response code indicates that the server, while acting as a gateway or proxy, did not get a response in time from the upstream server that it needed in order to complete the request.

Note: A Gateway might refer to different things in networking and a 504 error is usually not something you can fix, but requires a fix by the web server or the proxies you are trying to get access through.

 

Just opening this menu creates the error.

Userlevel 7
Badge +14

@otkd 

If you have a Zapier paid plan, you can try opening a ticket with Zapier Support: https://zapier.com/app/get-help

Or you can try reaching out to Wrike Support, as they may own and maintain their Zap app integration.

Ah yes, the ole’ pay-for-support combo. Thanks.

Userlevel 7
Badge +11

Hi @otkd! 👋

I did some digging on this side and unfortunately it appears that you’re running into a bug with the Wrike app where it’s unable to load the list of available folders when creating a new task. I’ve gone ahead and added you to the list of affected users. I can’t share any ETA on this, but adding you to the list helps to increase it’s priority and allows us to notify you via email once it’s been resolved. 

In the meantime, if you know the ID number for the folder you wish to select (See: Find your folder ID) then you can choose the Custom value option from the Folder field and manually add in the folder ID into that field to select it. See our Add custom values to dropdown menu fields in Zaps guide for more details.

Hopefully that’ll help to allow you to finish setting up your Zap in the meantime. Keen to ensure you’re all set for now so please do keep us updated on how you get on with that! 🙂

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