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when i set woocommrece as trigger, and tried to set up trigger rule,
however, i can’t go next step. the below things are displaied...

No options are available.
Some reasons this could be happening:
Confirm if you connected the right account.
Confirm that there is data in the partner app.
Confirm that you have permission to the data in the partner app.
There was an issue retrieving data from the partner app. Please try again later.

what to do next?

Hi @yamat 

Help links for using WooCommerce in Zaps: https://zapier.com/apps/woocommerce/help

For us to have more info, post screenshots with how your Zap steps are outlined and configured in EDIT mode so we can see the field types and field descriptions/tooltips.

thank you for your reply.
I’ll show screenshot below.

Hi there @yamat,

I’m jumping in to see if I can help!

I would recommend starting with the following steps:

  1. Update Your Plugin and Subscriptions – Please ensure your WooCommerce Zapier plugin is updated , as this is necessary to utilize the Trigger Rules feature: subscription resource article.
  2. Check Your Plugins – WooCommerce has identified certain plugins that can cause this error. Please verify if any of the plugins mentioned in their guidance are enabled on your account.
  3. Enable Detailed Logging – Activating detailed logging in your WooCommerce account could provide more insights into the cause of this issue. You can find instructions on how to do this here.

Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!

Hi @yamat 👋

How did you get on with the guide Troy shared and those steps that Ken suggested? Did they help to get the trigger rules appearing in the Zap?

Keen to ensure you’re all set so please let us know whether or not you’re still stuck - we’re happy to help further! 🙂 

thank you for your reply.

I don’t still resolved yet..

Hi @yamat,

Thanks for the update here.

I did some digging and found that this usually happens when you don't have the Subscription plugin installed. To use this functionality you need to install this trigger: https://woocommerce.com/products/woocommerce-subscriptions/

Can you confirm that you have that plugin installed? If you do, you can try to disable and re-enable it then create a new account connection on Zapier.

Additionally, you might be running into a permission issue here. I would recommend contacting your hosting provider and asking them to check if any security settings are blocking requests from Zapier. You could also try creating a new WooCommerce account connection here, and try using that connection in your Zap.

Hopefully, this helps.

 

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