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Question

WooCommerce to PayPal to Salesforce Zap not triggering

  • 27 December 2023
  • 6 replies
  • 28 views
L

I am trying to configure a Zap that integrates PayPal and Salesforce. Transactions are initiated on my website, which runs on WordPress and uses the WooCommerce plugin. Customers have the option of completing a one-time transaction or setting up a recurring/monthly transaction. 

I am having issues getting a successful PayPal transaction (both one-time and recurring) to trigger my Zap so that I can send transaction details to Salesforce. I believe this is an IPN issue, as the IPN URL has already been set in PayPal. I have tried to follow Zapier’s multiple IPN documentation, but have not yet been successful. Any ideas of what I could be doing wrong? Am I missing a step? Thanks in advance! 

current configuration of the Zap - used the old IPN URL found in the IPN notification history in PayPal
receiving this error message

 

6 replies

Troy Tessalone
Userlevel 7
Badge +14

HI @laurenh64 

One option to consider is switching from PayPal to Stripe to get more features and functionality with payment processing.

Stripe Zap app triggers/actions: https://zapier.com/apps/stripe/integrations#triggers-and-actions

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
L

HI @laurenh64 

One option to consider is switching from PayPal to Stripe to get more features and functionality with payment processing.

Stripe Zap app triggers/actions: https://zapier.com/apps/stripe/integrations#triggers-and-actions

@Troy Tessalone, thanks for your reply! Unfortunately, switching to Stripe is not an option for us at this time. Any chance you have other suggestions for troubleshooting my current Zap?

Troy Tessalone
Userlevel 7
Badge +14

@laurenh64 

Do you have the Headers set?

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
L

@Troy Tessalone Yes, the Headers are set according to Zapier’s guide. 

L

@Troy Tessalone It appears that the issue is possibly related to transaction type. The Zap has triggered successfully a few times when txn_type=send_money. It does not trigger, however, when the txn_type=cart or when txn_type=subscr_payment.

Troy Tessalone
Userlevel 7
Badge +14

@laurenh64 

You may want to try reaching out to Zapier Support for possible guidance related to this: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor

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