Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

WooCommerce to PayPal to Salesforce Zap not triggering

  • December 27, 2023
  • 6 replies
  • 41 views
L

I am trying to configure a Zap that integrates PayPal and Salesforce. Transactions are initiated on my website, which runs on WordPress and uses the WooCommerce plugin. Customers have the option of completing a one-time transaction or setting up a recurring/monthly transaction. 

I am having issues getting a successful PayPal transaction (both one-time and recurring) to trigger my Zap so that I can send transaction details to Salesforce. I believe this is an IPN issue, as the IPN URL has already been set in PayPal. I have tried to follow Zapier’s multiple IPN documentation, but have not yet been successful. Any ideas of what I could be doing wrong? Am I missing a step? Thanks in advance! 

current configuration of the Zap - used the old IPN URL found in the IPN notification history in PayPal
receiving this error message

 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

6 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • December 29, 2023

HI @laurenh64 

One option to consider is switching from PayPal to Stripe to get more features and functionality with payment processing.

Stripe Zap app triggers/actions: https://zapier.com/apps/stripe/integrations#triggers-and-actions

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
L
  • laurenh64Beginner
  • Author
  • Beginner
  • January 2, 2024

HI @laurenh64 

One option to consider is switching from PayPal to Stripe to get more features and functionality with payment processing.

Stripe Zap app triggers/actions: https://zapier.com/apps/stripe/integrations#triggers-and-actions

@Troy Tessalone, thanks for your reply! Unfortunately, switching to Stripe is not an option for us at this time. Any chance you have other suggestions for troubleshooting my current Zap?

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • January 2, 2024

@laurenh64 

Do you have the Headers set?

 

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
L
  • laurenh64Beginner
  • Author
  • Beginner
  • January 17, 2024

@Troy Tessalone Yes, the Headers are set according to Zapier’s guide. 

L
  • laurenh64Beginner
  • Author
  • Beginner
  • January 17, 2024

@Troy Tessalone It appears that the issue is possibly related to transaction type. The Zap has triggered successfully a few times when txn_type=send_money. It does not trigger, however, when the txn_type=cart or when txn_type=subscr_payment.

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • January 17, 2024

@laurenh64 

You may want to try reaching out to Zapier Support for possible guidance related to this: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
Terms & ConditionsAccessibility statement