Our team has encountered an issue with our subscription billing. Over the past two weeks, we've submitted two support requests. Despite receiving an automated reply confirming the registration of our tickets and a promised response within 24 hours, we haven't received any replies at all. We followed up on these requests, but still, no response. We also attempted to reach the Zapier team via the live chat app on Zapier's website during working hours (9-5 pm EST), but received no replies to our messages.
We are beginning to wonder if this company is still active, and it might be time for us to explore alternative solutions. Your prompt attention to this matter would be greatly appreciated.