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Best answer

Why there are no history under Zap runs?

  • 7 March 2023
  • 9 replies
  • 158 views
xuchen
Userlevel 1

Hi, I published a new Zap from Reamaze to Hubspot last night, after 10 hours, the Zap is not running at all. There’s no history:

 

This is my Zap:

This is what  I did:

 

  1. after publishing, manually sending a trigger message -- no Zap runs
  2. go back to edit, manually pull the data and test -- works
  3. publish again, and manually sending a trigger message -- no Zap runs

My question is: under “Zap runs”, does it show all the runs even it’s not triggering?

  1. Suppose my zap runs every 15 minutes, then during 1 hour of time, I should be able to see 4 runs?
  2. Or, if it’s not trigger, then there’s nothing shown under “Zap runs”

 

Is it a bug that the trigger just doesn’t auto run on Zapier?

icon

Best answer by SamB 8 March 2023, 13:01

View original

9 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @xuchen 

Good question.

 

We’d need to see full screenshots with how your Zap trigger is configured.

Make sure your Zap is still ON.

Check you Zap app connection here: https://zapier.com/app/connections

 

Suppose my zap runs every 15 minutes, then during 1 hour of time, I should be able to see 4 runs?

For Zap triggers that are scheduled, that will depend on your Zapier Plan, which will check for new data from 1-15 minutes, but can find multiple records each time it checks for new data.

 

You can try opening a ticket with Zapier Support if you need further troubleshooting: https://zapier.com/app/get-help

 

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
xuchen
Userlevel 1

Hi @xuchen 

Good question.

 

We’d need to see full screenshots with how your Zap trigger is configured.

Make sure your Zap is still ON.

Check you Zap app connection here: https://zapier.com/app/connections

 

Suppose my zap runs every 15 minutes, then during 1 hour of time, I should be able to see 4 runs?

For Zap triggers that are scheduled, that will depend on your Zapier Plan, which will check for new data from 1-15 minutes, but can find multiple records each time it checks for new data.

 

You can try opening a ticket with Zapier Support if you need further troubleshooting: https://zapier.com/app/get-help

 

 

Thanks Troy! The fact that after a whole night (Zap is aways ON) there are Zero Zap runs under Zap history, means that there’s a bug for Zapier to run my zap right? Because I don’t see any records of running, per my screenshot in the original message. 

Troy Tessalone
Userlevel 7
Badge +14

@xuchen

Means that there’s a bug for Zapier to run my zap right?

Depends.

We’d need to see full screenshots with how your Zap trigger is configured.

 

Did you check your Zap app connections?

Check you Zap app connection here: https://zapier.com/app/connections

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
xuchen
Userlevel 1

@Troy Tessalone 

 

Yep: 

and they both tested successful:

 

 

full screenshot:

 

 

It’s pretty simple to set it up and I can pull messages manually with the trigger.

MohSwellam
Userlevel 7
Badge +8

Hi @xuchen 

 

The fact there is no Zap runs just means that the zap didn't trigger. This might be due to many factors, maybe you didn't receive any messages on Reamaze from customer. IF you had in fact receive messages from customer in Reamaze AFTER the zap was turned on, you might wanna contact Support about that 

 

https://zapier.com/app/get-help

Founder of GeekyAir.com
xuchen
Userlevel 1

Thanks @MohSwellam I did contact them -- email turnover is 8-24 hours. So patiently waiting for it. In the meanwhile, thank you and @Troy Tessalone for helping me out on this!

Troy Tessalone
Userlevel 7
Badge +14

@xuchen 
When you tested with the Zap ON, was this Zap trigger condition met?

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
xuchen
Userlevel 1

@xuchen 
When you tested with the Zap ON, was this Zap trigger condition met?

 

Yes! I actually tested both “customer” and leaving the Filter User Type empty:

 

  1. both worked to pull data from Reamaze during “editing” phase that I can manually refresh the data and see it
  2. neither worked when I publish the Zap and nothing triggers
SamB
Rank
Userlevel 7
Badge +11

Hi there, @xuchen! 

Looks like our Support team have been investigating this with you and identified that you’re being affected by a bug. It seems that messages are sharing a "conversation category ID" instead of having their own unique message ID. And that’s causing them to be ignored by the Zap, as they’re not considered new if the Zap has already seen that conversation category ID. 

We can’t give any estimates as to when this issue will be resolved but we’ll be sure to notify you by email the moment it is. There’s no workarounds reported at the minute but if we come across any we’ll be sure to share them here in the Community! 🙂 

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