Why is this continuing? it clearly did not match one of the conditions

  • 18 January 2024
  • 2 replies

I want the path to continue if a piece of text does not contain a certain word.  In the screenshot we can see that the piece of text contained one of those words however it did not stop the path and still continued. Why? after reading some help articles it mentions that it should have stopped if one condition was not met. Any ideas,  am i reading this wrong. 

2 replies

Userlevel 7
Badge +11

Hi @aurel, Welcome to the Community! 👋

Hmm, that’s odd. Were the path rules added using the Or button instead of the And button?  

If they were added using the And button then the path would only pass if all rules were successfully matched. But if the Or button was used then it would pass for a match on at least one of the different path rules.

Do you think that could be the case here? 

Looking forward to hearing from you!

Userlevel 7
Badge +14

Hi @aurel 

If you are using all negative operators (DOES NOT CONTAIN), then you should have all the conditions be ANDs.