- Hi
I’ve built a Zap that pulls receipt data then puts it in a Sheet. I created a path step for it: one for PDF receipts and one for images. I originally had a single path with images only, but it didn’t work with PDF files.
The problem I’m facing is that no matter what I try, the Zap will only follow path A, whether the receipt is a PDF or an image (jpeg, png, etc). I’ve tried:
- Adding a step to extract the file type
- Ensuring I’m using new data when testing the flow, and that the same data is being used at the Split Paths stage
- Using text that “contains” or “exactly matches” the file type.
- Originally, I tried it without the Extract File Type step
- I’ve also tried flipping the order of the paths; ie, swapping A and B over
Here are some screenshots. Whatever I’ve tried, the yellow exclamation mark has remained next to the “Split Into Paths” step, which suggests to me that something’s wrong prior to that. Also, the “Pattern” I used in the Extract File Type step was a suggestion from ChatGPT.
Any help gratefully received!
Best answer
Why is my Zap only following Path A for both PDF and image receipts?
- Beginner
- 22 replies
Best answer by Troy Tessalone
Try turning the Zap ON and testing live.
Then check your Zap Runs history to see the DATA IN/OUT for each step to help you trace and troubleshoot: https://zapier.com/app/history/
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+14- Zapier Orchestrator & Solution Partner
- 34072 replies
Hi
You probably do NOT need the Formatter step.
Instead, try changing your Filter step conditions to be like this:
- Filename contains .pdf
- Filename contains .png
- Filename contains .jpg
- Beginner
- 22 replies
Hi
Thank you for the prompt response.
I think I’ve made the adjustments you suggested. The PDF path works fine but what happens when I try it with a png or jpg file is that it continues to jump down the PDF path, then says it wouldn’t have succeeded because it’s the wrong file type. Despite that, it still won’t follow the correct (ie, “images”) path, at least in test mode.
Any suggestions, please?
+14- Zapier Orchestrator & Solution Partner
- 34072 replies
- Answer
Try turning the Zap ON and testing live.
Then check your Zap Runs history to see the DATA IN/OUT for each step to help you trace and troubleshoot: https://zapier.com/app/history/
+6- Zapier Staff
- 3527 replies
Wow! Thank you for confirming that Troy’s resolution got the Zap running. This will significantly help our Community members to have as a reference for the same issue.
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